Quality Systems Consultancy
“There is no substitute for practical
experience! One of the most important ingredients an ISO 9000 consultant
can bring is that they have actually been a part of an ISO 9000
registration (rather than merely talking about it). Experience will
often allow clients to avoid costly mistakes and most certainly will
reduce the learning curve-which will always prove to be a good
investment”
Dr. Jack E. Small, in his book “ISO 9000 for Executives” Lanchester
Press
If you are concerned about the pros and cons of
hiring a consultant there is a very good article in
Quality Digest
Installing a system includes the following
stages
-
Initial meeting
to gain knowledge of your organization & its needs.
-
Drafting of
Management System for your comment/approval.
-
Incorporation of
your comments/Management System Completion.
-
Assistance in
implementation
-
Audit of system
&/or training of internal auditor/s .
-
Subsequent
revision of Management System as is required
-
Assistance in
application for Assessment.
-
Preparation for
Assessment.
-
Representation/Support during Assessment.
The
time it takes depends on the size of the organisation
The Major Reasons For Registering for ISO 9000
are :-
- Customers Say You Have To
- Competition is Doing It
- To Get One Step Ahead of The
Competition
- Restructure Your Business
- Need to obtain CE mark or Kite Mark
Very Few Companies Do It Initially To Improve
Their Business
The benefits reported in a report compiled by
Manchester Business School included:
| Better management control |
78% |
Improving efficiency |
69% |
Improving awareness of
procedural problems |
77% |
Retaining existing customers |
67% |
Using the standard as a
promotional tool |
73% |
Increasing customer
satisfaction |
67% |
| Improving customer service |
70% |
Aiding induction |
54% |
| Eliminating procedural
problems |
70% |
Improving market share |
47% |
Another survey of "Captains of Industry" by
MORI gave very similar results
| Improved management control |
82% |
Reduced wastage |
60% |
| Improved customer satisfaction |
82% |
More effective
marketing |
52% |
| A motivated workforce |
62% |
Reduced costs |
50% |
| Increased opportunity to win work |
73% |
Increased market share |
49% |
| Increased productivity/efficiency |
83% |
Increased exports |
24% |
The ISO 9000 series of Standards have now been
updated, and is based on the process approach. If you wish for further
information go to
ISO 9000:2000 -
The Process Approach
If you have been offered what
appears to be a good deal with consultancy and certification then I
suggest you read about
the problem of
unaccredited certification
Links to UKAS accredited Assessment companies
ISOQAR ltd,
QEC Ltd
How to Contact LCCS
Where to buy Standards
Other Useful Quality Sites
Backlinks to search engines
Demo of web based QMS
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Registered in England
and Wales no 6411236 Registered
address- Gainsborough House, Lower Sheering Road, Sawbridgeworth
CM21 9RG
